FAQ

 

 

Thank you for taking time to
learn more about Puyallup
Surgical Consultants, a
division of Proliance Surgeons.


Many of our patients share common issues when seeking medical treatment. Here you can find some frequently asked questions and answers that might help you during your treatment process. If you have a question not listed below please feel free to contact us and we will answer it as best we can.

 

I don’t have a referral, can I still be treated at PSC?


Although we do not require a referral for you to see one of our physicians, your insurance carrier may. Please check with your insurance regarding their requirements prior to requesting an appointment. For a referral, please contact your primary care physician.

How much will my procedure/surgery cost?


For surgeries or procedures, it’s difficult to know the exact costs in advance because no one knows exactly what services you’ll need. In addition, you may have a deductible, copay, or coinsurance that will affect the amount you will need to pay for your surgery/procedure.

On your behalf, our benefits coordinator will contact your insurance carrier to determine what benefits you have and the estimated cost. She will then contact you to discuss your benefits and answer any questions you may have. Payment for your estimated responsibility is due 3 days prior to your surgery or procedure.‚Äč We are committed to doing our best to help you understand your benefits and the cost to you.

How can I access my medical records?


Copies of your medical records can be obtained by contacting your physician’s office. You can also access your medical records through MyChart.multicare.org . If this is your first time to access MyChart you will need to create an account. Click here to signup.

Does the facility have an elevator?


Our building does not have an elevator. For our patients that may have problems with stairs, the 4th street entrance allows direct access to the second floor where our offices are located. Additional parking can also be located on 4th street.

How long will it take to have my prescription filled?


Please contact your pharmacy directly for refills. Allow 48 hours for refills to be processed.

What insurance plans do you accept?


We accept many different insurance plans. Listed below are just a few we have worked with in the past.

Please check with our billing department to determine if we accept your insurance plan.

Billing department can be reached during regular working hours at (253) 445-1844.

  • AARP Medicare Complete (aka United Medicare Complete)
  • Aetna U.S. Healthcare
  • CIGNA
  • First Choice Health Network (PPO)
  • Group Health Options & Options Select (PPO only)
  • Medicare
  • MultiPlan/PHCS
  • Premera
  • Premera MedAdvantage
  • Railroad MedAdvantage
  • Regence MedAdvantage
  • United Healthcare

Where can I pay my bill?


You can pay your bill online at www.proliancesurgeons.com/billpay. You can also pay your bill by calling our billing department at (253) 445-1844 or in person at our clinic.

Who do I contact for billing issues?


PSC has a dedicated billing department. They can be reached during normal business hours at (253) 445-1844

 

 

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If you have a question not listed below, please let us know, and we will answer it as best as we can.
 

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